Terms and Conditions jom999 — The Official Guide to Our Platform

By accessing, registering or using any part of the jom999 platform — including the website at jom999.app, mobile app and all related services — you hereby declare that you have read, understood and agreed to be fully bound by these Terms and Conditions.

These Terms and Conditions apply to all users of the jom999 platform, including visitors without an account, registered members, and active users. Continued use of this platform following any amendments to these Terms and Conditions constitutes acceptance of the revised terms.

Jom999 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you remain informed of the latest terms in effect.

To register and use jom999 services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old on the date of registration.
• Is legally capable of entering into a binding agreement.
• Not appearing on any list of individuals prohibited from using online gambling platforms.
• Not registering on behalf of another person or as a representative of any corporate entity.
• Not residing in a country or territory that prohibits access to online betting platforms such as jom999.
• Not holding more than one active account on the jom999 platform at any time.

Each individual is only permitted to hold one account only on the jom999 platform. Multiple account registrations by the same individual are strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances without notice.

During the registration process, you are required to provide accurate, complete, and up-to-date information, including your full name, phone number, email address, and any other requested details. False or incomplete information may result in your account being suspended or terminated.

You are solely responsible for maintaining the confidentiality of your account password. jom999 will not be held liable for any losses arising from the use of your account by a third party due to your own negligence in safeguarding your login credentials.

• Use a strong and unique password for your jom999 account.
• Do not share your login credentials with anyone, including family members.
• Contact the jom999 support team immediately if you suspect your account has been accessed without authorisation.
• Update your personal information whenever any changes occur.

Jom999 reserves the right to request identity verification (KYC) at any time. The KYC process may involve submitting official identification documents such as a MyKad, passport, or valid driving licence. Failure to complete the KYC process within the stipulated timeframe may result in your account being temporarily suspended.

Jom999 supports a wide range of local Malaysian payment methods including DuitNow QR, FPX, Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfers via Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank. All transactions are processed in Malaysian Ringgit (MYR).

Deposit: The minimum deposit amount is RM10 per transaction. Deposits are processed automatically and are typically credited to your account within 60 seconds after successful payment confirmation by the payment provider.

Withdrawal: Withdrawal requests are processed within 3 to 5 minutes during standard operating hours. The minimum withdrawal amount is RM30 per transaction. All withdrawals must be made to a bank account or e-wallet registered under the same name as your jom999 account.

• Jom999 reserves the right to request additional verification before processing withdrawals that exceed certain limits.
• Withdrawals to third-party accounts are strictly prohibited.
• Funds deposited via bonuses cannot be withdrawn until wagering requirements have been fully met.
• Jom999 is not responsible for any delays caused by the bank or payment provider.

Jom999 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, festive special offers, and a VIP loyalty programme. Each bonus is subject to specific terms stated on the relevant promotions page.

Wagering requirements vary depending on the bonus type. In general, the bonus amount must be wagered a specified number of times before any winnings derived from the bonus can be withdrawn. Please read the terms of each bonus carefully before claiming it.

• Each member is entitled to claim each bonus type once only unless otherwise stated.
• Bonuses cannot be transferred between accounts or directly exchanged for cash.
• Jom999 reserves the right to withdraw or void any bonus claimed unlawfully or through fraudulent means.
• Bonus system abuse, including hedging bets to meet wagering requirements, is prohibited and may result in account closure.
• The bonus validity period is as stated in the respective promotional terms.

All games available on the jom999 platform — including sports betting, online casino, fish shooting games, live game lobby, betting, and e-sports — are operated in accordance with the rules and procedures established by their respective certified and independently audited game providers.

All casino games and random number-based games use a Random Number Generator (RNG) that has been verified and audited by an internationally accredited independent body. This ensures every game outcome is truly random and fair for all players.

For Sports Betting, the odds displayed are accurate at the time the bet is confirmed. jom999 reserves the right to void or adjust bets in the event of any technical error, incorrectly published odds, or any unusual circumstances affecting the sporting outcome.

• The final outcome of all games is conclusive and cannot be disputed unless there is evidence of a significant technical error.
• Jom999 reserves the right to decline or limit any bet without providing a reason.
• Any attempt to exploit bugs or vulnerabilities in the gaming system is prohibited.

To keep the jom999 platform safe, fair, and enjoyable for all members, the following are strictly prohibited and may result in serious action including account closure and forfeiture of balance:

• Fraud and manipulation: Any attempt to cheat, manipulate, or exploit the platform's systems, including the use of bots, automation software, or unauthorized third-party tools.
• Money laundering: Using the jom999 platform to conceal, transfer, or process illegally obtained funds is strictly prohibited and may be reported to the relevant authorities.
• Multiple accounts: Registering or using more than one account to gain an advantage in wagering or claim multiple bonuses.
• Collusion: Colluding with other players to gain an unfair advantage in any game, particularly in live table games.
• VPN use for location spoofing: Using a VPN or proxy to conceal your actual location in order to bypass geo-restrictions.
• Support system abuse: Making false claims, providing misleading information, or threatening jom999 customer support staff.

Jom999 reserves the right to temporarily suspend or close any member account without prior notice in the following situations:

• Violation of any part of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or platform abuse.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Requests from law enforcement or relevant regulatory authorities.
• Accounts that have been inactive for more than 12 consecutive months with no login activity.

If your account is closed due to a breach of the Terms and Conditions, any remaining balance may be fully forfeited. If the closure is at your own request or for reasons unrelated to a breach, any valid balance will be returned after going through the stipulated review process.

You may also request voluntary account closure at any time by contacting the jom999 customer support team via live chat. Voluntary closure requests will be processed within 3 to 5 business days.

Jom999 is committed to protecting the privacy and personal information of all members in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. All personal data you provide is collected, processed, and stored in accordance with our full Privacy Policy.

Your personal information is used solely for account management, transaction processing, customer support, promotional communications (if you have consented), and compliance with applicable legal requirements. We do not sell or transfer your personal data to third parties for marketing purposes without your consent.

• You have the right to access, correct or request deletion of your personal data at any time.
• All data is encrypted using SSL 256-bit encryption during transmission and storage.
• Jom999 retains transaction logs and account activity records for a minimum of 5 years for audit and legal compliance purposes.

For more information on how we handle your personal data, please refer to jom999 Privacy Policy in full.

The jom999 platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running smoothly at all times, jom999 makes no guarantee that the platform will be entirely free from technical disruptions, errors, or delays.

Jom999 shall not be held liable for any loss or damage arising from:

• Platform disruption or unavailability due to scheduled or unplanned technical maintenance.
• Errors or delays in transaction processing caused by the bank or payment provider.
• Betting losses arising from decisions made by the user themselves.
• Unauthorised access to your account resulting from negligence in keeping your password secure.
• Any event beyond jom999's control, including natural disasters, internet outages, and decisions by regulatory authorities.

Under no circumstances shall jom999's total maximum liability to you exceed the account balance held at the time of the relevant incident. This limitation of liability applies to the fullest extent permitted by applicable Malaysian law.

Jom999 is deeply committed to Responsible Gaming practices. We believe online entertainment should be enjoyed in a healthy and controlled manner. We provide a range of self-control tools to help members manage their gaming habits wisely.

Responsible Gaming tools available to all jom999 members include:

• Deposit limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss limit: Set the maximum amount of losses you are willing to sustain within a given period.
• Session time limit: Limit the time spent playing in a single session.
• Play break: Take a temporary break from the platform for a period of your choosing.
• Self-exclusion: Choose to permanently self-exclude from the platform if needed.

If you feel that your gaming habits are beginning to affect your daily life, personal relationships or finances, please seek help immediately. jom999 encourages you to reach out to problem gambling support organisations operating in Malaysia. For more information, visit the Responsible Gaming us.

Jom999 reserves the right to change, amend, or replace any part of these Terms and Conditions at any time at our absolute discretion. Any material changes will be communicated to members via in-app notifications or email at least 7 days before the changes take effect.

It is your responsibility to review this Terms and Conditions page periodically. Continued use of the jom999 platform after any changes take effect will be deemed as your acceptance of the revised terms.

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising from or related to these Terms and Conditions shall first be resolved through good-faith negotiation. If negotiation fails, the dispute shall be referred to the appropriate courts of competent jurisdiction in Malaysia.

If you have any enquiries regarding these Terms and Conditions, please contact the jom999 customer support team, available 24 hours a day, 7 days a week via live chat on our platform.